Erlang background calculation

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Erlang background calculation
Please help me understand erlang background calculation fractional agents, sla, call capicity

The following articl...
The following article gives you a step by step guide for using the Erlang Calculator to staff the contact centre:

https://www.callcentrehelper.com/how-to-work-out-how-many-staff-you-need-in-a-contact-centre-96591.htm

If your looking for more information about the Erlang C formula specifically, this article should help:

https://www.callcentrehelper.com/erlang-c-formula-example-121281.htm

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