Erlang C

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Erlang C
Is it recommended to enter the average number of calls received per hour or the max number of calls received per hour over a period of time?


Call Centre Helper

You should do it by interval
You should not use the average. This will mean that you will be understaffed.

Ideally you should do this across every interval across the day.

If you use the Erlang Calculator day planner across the day you will see at the bottom of the page that you can enter the number of calls for each interval.

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