Erlang C

Topic Views - 126

Erlang C
Is it recommended to enter the average number of calls received per hour or the max number of calls received per hour over a period of time?

Editor

Call Centre Helper

You should do it by interval
You should not use the average. This will mean that you will be understaffed.

Ideally you should do this across every interval across the day.

If you use the Erlang Calculator day planner across the day you will see at the bottom of the page that you can enter the number of calls for each interval.
https://www.callcentrehelper.com/tools/erlang-calculator/day-planner.php

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question