Erlang Calculator

Topic Views - 205

Erlang Calculator
Our Call Center Day is 15 hours, Is it possible to have the online Calculator adjusted to provide this? We would like to use the scheduler.

Helper

Call Centre Helper

Select 24 hours
The only way to do this currently is to select 24 hours in the day planner and to update the number of calls at the bottom part called "Update the Day Profile".

https://www.callcentrehelper.com/tools/erlang-calculator/day-planner.php
It's a bit cumbersome, but at present it is all that we can do.

We are hoping in the future to introduce an Excel upload facility so you can upload a day schedule, but that could be some time yet.

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question