Erlang Calculator - Calls across the week distribution

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Erlang Calculator - Calls across the week distribution
Can you help me defining what's the difference between Maximum Agents Per Interval vs FTE Needed (Assumes 100% Schedule Fit)?

Helper

Call Centre Helper

Agents per interval
The maximum agents per interval is the highest number of agents per 30 minute interval during that day (assuming your interval is 30 seconds.
The FTE needed is where you add all of the agents per interval and then divide it between 7.5 hours (assuming that 1 FTE works 7.5 hours per day).

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