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Erlang C Calculator – Free Excel Spreadsheet that calculates the number of staff required in a contact centre. Very ac..
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Adapted from our Excel Erlang C Calculator, our Online Call Centre Staffing Calculator can make a quick calculation with..
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Is Erlang Suitable to Estimate Agents for Email Queues? Hello Is Erlang suitable to estimate agents for email queues, wh..
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Erlang Formula for Incoming and Outgoing Calls I have the following queries on the Erlang model 1) In our contact centre..
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The Erlang Calculator is a tool that allows you to work out how many agents you will need. You just need to enter your c..
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It’s now been a few years since we introduced our free Erlang calculator. Given its ongoing popularity and the number ..
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One of the biggest gripes that customers have is that they receive inconsistent service across different channels. Commo..
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