Erlang X

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Erlang X
Has anyone had any experience using Erlang X and the plug in available online?


Call Centre Helper

Erlang X or Erlang A
As far as I can tell Erlang X is the same as Erlang A.

There is an overview of the Erlang A formula here.

From what I can gather most people prefer to use Erlang C as Erlang A excludes abandoned calls and could leave you understaffed.

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