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Erlang C Calculator – Free Excel Spreadsheet that calculates the number of staff required in a contact centre. Very ac..

Multi Channel Calculator Tool. Similar to an Erlang Calculator, it simulates calls email and web chat to calculate the n..

Experimental Call Centre Forecasting Tool This handy online tool enables you to forecast calls and contacts on a daily, ..

Is Erlang Suitable to Estimate Agents for Email Queues? Hello Is Erlang suitable to estimate agents for email queues, wh..

Adapted from our Excel Erlang C Calculator, our Online Call Centre Staffing Calculator can make a quick calculation with..

NICE have announced the availability of a trial version for its next-generation Automation Studio. Openly accessible to ..

Calabrio has released a new version of Calabrio ONE – an intelligent, fully integrated enterprise workforce optimi..

Talkdiscovery is a revolutionary generative AI-powered platform that helps businesses turn customers into fans. Talkmap ..

It’s now been a few years since we introduced our free Erlang calculator. Given its ongoing popularity and the number ..

The Erlang Calculator is a tool that allows you to work out how many agents you will need. You just need to enter your c..

Brent Haferkamp at NICE looks at forecast intervals and re-forecast frequency. Executives and workforce managers alike c..