Forgive me if this topic has been tackled already but I was wondering what experiences you have with feedback to given trainings ?
Being a trainer myself, most of the time we are "updating" people on procedures and showing them new ways of handling customers. Seen the fact that the training needs to be qualified, there is not only a need to register these trainings but also to have a sort of feedback from the people attending. In most companies, this is done by a "form" of some kind where the attendees are asked to fill out their experiences. Now .. in a 24hour organisation like ours, this proves to be extremely difficult to follow up and most people are not that keen on filling out these forms over and over again.
Does anyone have experience in this field ? Tips are certainly very welcome.
Thanks in advance ...