FOC products

Topic Views - 30

FOC products
We are having an issue where we are issuing customers a product that has a free of charge addition, when they are returning the product they are not returning the free of charge product. I am struggling to find any documentation to say if we have to accept this or we are within our rights to send the product back demanding ALL items before refunding

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question