Forecast for outbound sales project

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Forecast for outbound sales project
Is possible to do some kind of forecast for outbound sales project?

Helper

Call Centre Helper

Forecasting Outbound is difficult
Forecasting Outbound is difficult, particularly in a blended environment.

Many contact centres just add together all contact types (inbound outbound email etc) and run them through an Erlang Calculator.

https://www.callcentrehelper.com/tools/erlang-calculator/

It is not particularly sophisticated but it does at least give you an approximate figure.

Once you have got some experience you may be able to model the actual figures to give you a better projection.

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