Forecasting Incoming Call Demand

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Forecasting Incoming Call Demand
Hi, I've read through the forums and articles on Forecasting but cannot find any guides on how to forecast in excel? Rather, fundamentals and latest methods. Is anyone able to share some tutorials or useful guides which will allow me to build some useful forecasts? I'm currently using the free monthly forecasting tool provided on CCH but would like to understand how this works and how I can replicate on a more granular basis.


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Holt Winters
The forecasting spreadsheet uses a technique called Triple Exponential Forecasting or Holt-Winters. There are a number of tutorials or YouTube videos out there, which could help explain the concept.

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