Forecasting Incoming Call Demand

Topic Views - 111

Forecasting Incoming Call Demand
Hi, I've read through the forums and articles on Forecasting but cannot find any guides on how to forecast in excel? Rather, fundamentals and latest methods. Is anyone able to share some tutorials or useful guides which will allow me to build some useful forecasts? I'm currently using the free monthly forecasting tool provided on CCH but would like to understand how this works and how I can replicate on a more granular basis.

Helper

Call Centre Helper

Holt Winters
The forecasting spreadsheet uses a technique called Triple Exponential Forecasting or Holt-Winters. There are a number of tutorials or YouTube videos out there, which could help explain the concept.

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question