The Forums
Below you can find all the different CallCentreVoice forums.
Forum Description Threads Posts
General This forum is for ad hoc call centre and customer service issues. 278 2233
Technology This forum is for the discussion of call-centre related technology. 225 1422
Products and Services This forum is for discussing products and services within the industry. No adverts please. 35 217
After Hours and Humour We all need to unwind from time to time - this forum lets you discuss non-call-centre related topics 39 299
Call Centre Answers Ask your call centre questions and our panel will do its best to help. 704 3588
Planning Strategy and Management Issues related to running a call centre or customer service department 193 1323
Training and Staff Development Training matters personal development motivation and any other people issues 133 811
Customer Service Issues Discussion about customer service and dealing with customers 136 583
Call Centre Management Questions and answers related to management in the call centre 730 2840
Call Centre Life Fun, humour, problems, photos and items realted to working in the call centre industry 95 515
Strategy Answers about designing the right strategy for the call centre 83 324
Resource Planning and Forecasting Looks at Resource Planning, Forecasting and Scheduling 232 724