The Forums

Below you can find all the different CallCentreVoice forums.
Forum Description Threads Posts
General This forum is for ad hoc call centre and customer service issues. 138 1686
Technology This forum is for the discussion of call-centre related technology. 222 1430
Products and Services This forum is for discussing products and services within the industry. No adverts please. 43 228
After Hours and Humour We all need to unwind from time to time - this forum lets you discuss non-call-centre related topics 35 292
Call Centre Answers Ask your call centre questions and our panel will do its best to help. 505 3059
Planning Strategy and Management Issues related to running a call centre or customer service department 184 1307
Training and Staff Development Training matters personal development motivation and any other people issues 135 820
Customer Service Issues Discussion about customer service and dealing with customers 99 515
Call Centre Management Questions and answers related to management in the call centre 635 2570
Call Centre Life Fun, humour, problems, photos and items realted to working in the call centre industry 87 471
Strategy Answers about designing the right strategy for the call centre 70 286
Resource Planning and Forecasting Looks at Resource Planning, Forecasting and Scheduling 211 737