The Forums
Below you can find all the different CallCentreVoice forums.
Forum | Description | Threads | Posts |
---|---|---|---|
General | This forum is for ad hoc call centre and customer service issues. | 186 | 1147 |
Technology | This forum is for the discussion of call-centre related technology. | 127 | 610 |
Products and Services | This forum is for discussing products and services within the industry. No adverts please. | 32 | 150 |
After Hours and Humour | We all need to unwind from time to time - this forum lets you discuss non-call-centre related topics | 31 | 270 |
Call Centre Answers | Ask your call centre questions and our panel will do its best to help. | 335 | 1718 |
Planning Strategy and Management | Issues related to running a call centre or customer service department | 158 | 986 |
Training and Staff Development | Training matters personal development motivation and any other people issues | 130 | 705 |
Customer Service Issues | Discussion about customer service and dealing with customers | 87 | 442 |
Call Centre Management | Questions and answers related to management in the call centre | 685 | 2653 |
Call Centre Life | Fun, humour, problems, photos and items realted to working in the call centre industry | 99 | 483 |
Strategy | Answers about designing the right strategy for the call centre | 78 | 292 |
Resource Planning and Forecasting | Looks at Resource Planning, Forecasting and Scheduling | 285 | 937 |