The Forums

Below you can find all the different CallCentreVoice forums.
Forum Description Threads Posts
General This forum is for ad hoc call centre and customer service issues. 150 1726
Technology This forum is for the discussion of call-centre related technology. 193 1259
Products and Services This forum is for discussing products and services within the industry. No adverts please. 41 235
After Hours and Humour We all need to unwind from time to time - this forum lets you discuss non-call-centre related topics 35 293
Call Centre Answers Ask your call centre questions and our panel will do its best to help. 370 2222
Planning Strategy and Management Issues related to running a call centre or customer service department 169 1199
Training and Staff Development Training matters personal development motivation and any other people issues 139 816
Customer Service Issues Discussion about customer service and dealing with customers 99 513
Call Centre Management Questions and answers related to management in the call centre 653 2612
Call Centre Life Fun, humour, problems, photos and items realted to working in the call centre industry 85 462
Strategy Answers about designing the right strategy for the call centre 73 299
Resource Planning and Forecasting Looks at Resource Planning, Forecasting and Scheduling 234 792