The Forums
Below you can find all the different CallCentreVoice forums.
Forum Description Threads Posts
General This forum is for ad hoc call centre and customer service issues. 298 2284
Technology This forum is for the discussion of call-centre related technology. 233 1444
Products and Services This forum is for discussing products and services within the industry. No adverts please. 42 223
After Hours and Humour We all need to unwind from time to time - this forum lets you discuss non-call-centre related topics 40 300
Call Centre Answers Ask your call centre questions and our panel will do its best to help. 721 3634
Planning Strategy and Management Issues related to running a call centre or customer service department 199 1341
Training and Staff Development Training matters personal development motivation and any other people issues 136 819
Customer Service Issues Discussion about customer service and dealing with customers 145 602
Call Centre Management Questions and answers related to management in the call centre 742 2876
Call Centre Life Fun, humour, problems, photos and items realted to working in the call centre industry 94 514
Strategy Answers about designing the right strategy for the call centre 87 335
Resource Planning and Forecasting Looks at Resource Planning, Forecasting and Scheduling 261 805