The Forums
Below you can find all the different CallCentreVoice forums.
Forum Description Threads Posts
General This forum is for ad hoc call centre and customer service issues. 253 2167
Technology This forum is for the discussion of call-centre related technology. 212 1385
Products and Services This forum is for discussing products and services within the industry. No adverts please. 31 206
After Hours and Humour We all need to unwind from time to time - this forum lets you discuss non-call-centre related topics 38 298
Call Centre Answers Ask your call centre questions and our panel will do its best to help. 663 3487
Planning Strategy and Management Issues related to running a call centre or customer service department 236 1509
Training and Staff Development Training matters personal development motivation and any other people issues 122 786
Customer Service Issues Discussion about customer service and dealing with customers 127 564
Call Centre Management Questions and answers related to management in the call centre 844 3179
Call Centre Life Fun, humour, problems, photos and items realted to working in the call centre industry 92 502
Strategy Answers about designing the right strategy for the call centre 75 307
Resource Planning and Forecasting Looks at Resource Planning, Forecasting and Scheduling 193 605