The Forums
Below you can find all the different CallCentreVoice forums.
Forum Description Threads Posts
General This forum is for ad hoc call centre and customer service issues. 307 2306
Technology This forum is for the discussion of call-centre related technology. 239 1462
Products and Services This forum is for discussing products and services within the industry. No adverts please. 43 225
After Hours and Humour We all need to unwind from time to time - this forum lets you discuss non-call-centre related topics 40 300
Call Centre Answers Ask your call centre questions and our panel will do its best to help. 726 3646
Planning Strategy and Management Issues related to running a call centre or customer service department 202 1349
Training and Staff Development Training matters personal development motivation and any other people issues 137 821
Customer Service Issues Discussion about customer service and dealing with customers 148 610
Call Centre Management Questions and answers related to management in the call centre 752 2903
Call Centre Life Fun, humour, problems, photos and items realted to working in the call centre industry 93 483
Strategy Answers about designing the right strategy for the call centre 87 338
Resource Planning and Forecasting Looks at Resource Planning, Forecasting and Scheduling 277 862