The Forums
Below you can find all the different CallCentreVoice forums.
Forum Description Threads Posts
General This forum is for ad hoc call centre and customer service issues. 315 2314
Technology This forum is for the discussion of call-centre related technology. 242 1473
Products and Services This forum is for discussing products and services within the industry. No adverts please. 44 229
After Hours and Humour We all need to unwind from time to time - this forum lets you discuss non-call-centre related topics 39 300
Call Centre Answers Ask your call centre questions and our panel will do its best to help. 728 3638
Planning Strategy and Management Issues related to running a call centre or customer service department 208 1361
Training and Staff Development Training matters personal development motivation and any other people issues 139 825
Customer Service Issues Discussion about customer service and dealing with customers 149 615
Call Centre Management Questions and answers related to management in the call centre 765 2931
Call Centre Life Fun, humour, problems, photos and items realted to working in the call centre industry 93 483
Strategy Answers about designing the right strategy for the call centre 89 341
Resource Planning and Forecasting Looks at Resource Planning, Forecasting and Scheduling 287 890