The Forums
Below you can find all the different CallCentreVoice forums.
Forum Description Threads Posts
General This forum is for ad hoc call centre and customer service issues. 569 3680
Technology This forum is for the discussion of call-centre related technology. 333 1952
Products and Services This forum is for discussing products and services within the industry. No adverts please. 27 200
After Hours and Humour We all need to unwind from time to time - this forum lets you discuss non-call-centre related topics 37 296
Call Centre Answers Ask your call centre questions and our panel will do its best to help. 775 3862
Planning Strategy and Management Issues related to running a call centre or customer service department 238 1526
Training and Staff Development Training matters personal development motivation and any other people issues 120 782
Customer Service Issues Discussion about customer service and dealing with customers 124 560
Call Centre Management Questions and answers related to management in the call centre 868 3235
Call Centre Life Fun, humour, problems, photos and items realted to working in the call centre industry 91 499
Strategy Answers about designing the right strategy for the call centre 73 303
Resource Planning and Forecasting Looks at Resource Planning, Forecasting and Scheduling 178 565