Fte calculation

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Fte calculation
Call volume 2600, aht 362, production aux 12%, occupancy 75%... how to calculate fte

FTE Capacity Calculation
2600 Calls * 362 sec/Call = 941200 Second (net time)
941200 second / 75% Occupancy = 1254933 Seconds / (1 - production aux 12%) = 1426060 seconds total time
1426060 / 3600 = 396 Hours / 8 Hours = 49.5 FTE

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