FTE Calulation per Month per Day

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FTE CALCULATION
Volume-10000
AHT in Minutes/case-10
Occupancy-85
No of days work 26
How we calculate the FTE required for the month
how do we calculate per day volume and FTE required with above details .

Use an Erlang Calculator
This is quite easy to do if you use an Erlang Calculator

There is a bit of manipulation that you need to do to convert from tasks per month to tasks per day, which is detailed in this thread

https://www.callcentrehelper.com/forum/call-center-fte-based-on-calls-per-month-115531.htm

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