FTE count required based on x outbound data

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FTE count required based on x outbound data
Hi,

Can someone please let me know how you calculate how many fte would be needed based on x outbound data per week?

For example, 10000 records per week and 6.6 LCPH.

Forecasting isn't my forte.

Any help would be appreciated.

Thanks.

Helper

Call Centre Helper

What does LCPH mean?
I think that PH probably means per hour, but not sure of the LC part.

Leads Closed per Hou...
Leads Closed per Hour (LCPH)

You need 41 FTE
If I consider your explamle as "Actual numbers": below is the calculation for FTE:

Calls: 10000
LCPH: 6.6
Working 5 days per week: 37.5 Hrs
Occupancy : 100% (which is not ideal)

=(10000/(6.6*37.5))/100%
=41

If you target 85% occupancy, you'll need 48 FTE to manage 10000 LCPH

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