FTE manning calculation

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FTE maning calculation
24/7 operation hour,
Considering 1 day off
7 am to 11pm Manning require 5
11PM TO 7AM, Manning require 2
40% Shrinkage
please calculate FTE COUNT

Editor

Call Centre Helper

Erlang Calculator
To do this properly you need to break down the call or contact arrivals by half hour and work out the fte by half hour.

You then need to plug this into an Erlang calculator. We have a couple on the site either in Excel or online. Here is a link to the online version.
https://www.callcentrehelper.com/online-call-centre-staffing-calculator-77780.htm

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