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Required FTE for Inbound Call Volumes I wanted to get feedback on how actual required FTE is being calculated by others ..
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I have a predicted volume for 1 month, but no idea on how to arrive at staffing needed. I have a planned AHT as well as ..
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FTEs in a Call Centre I’m required to calculate the number of FTEs in a Call Centre. What I have is: Number of Inb..
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FTE Calculation for Chat I have 777 forecasted chats in a day with AHT of 312 seconds and concurrency is 3. How do I com..
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Backoffice FTE Calculation Can someone help me to calculate FTE for a Backoffice process which manages Service Requests ..
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Calculating Required FTE for Email Hi group, I’m using the same Erlang model I use for voice to work out required ..
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Required FTE Calculation (Non-Voice) Hi, Can someone help me please. I’m tryin to get the required HC/FTE per day ..
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Adding Shrinkage to Workload FTE We’ve recently discovered that a former WFP has been adding shrinkage to workload..
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FTE hours requirements I have seen FTE hours requirements calculated two different ways when factoring in an 80% occupan..
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What is Full Time Equivalent? Full Time Equivalent or FTE is used in call and contact centres to provide the equivalent..
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Call Center FTE Based On Calls Per Month I am using the calculator to figure out how many FTE is needed to handle 5000 c..
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Calculating FTE On ASA Hi, I want to calculate FTE based on an ASA of 180 Seconds. Is there a formulae for that. The usu..
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Calculate FTE Needed Per Hour and Create Shifts Hi everyone, is there any software capable to tell me how many FTEs i ne..
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FTE Requirements for Back Office I’m trying to ascertain FTE requirements for a back office environment that handl..
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Normalising Calls for Forecasting FTE Requirements When forecasting inbound call volumes (for the purpose of calculating..
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Calculating A Monthly Or Weekly FTE Requirement Considering Service Level Hi guys, I am wanting to calculate FTE require..
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Agents FTE In Call Centre Helper Excel Calc Jumps From 6 to 8 I’m using the call-centre-helper-erlang-calculator-v..
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How Calculate Fte Benefits of AHT Reduction I have demonstrated that AHT can be reduced by 43 seconds across an operatio..
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FTE Calculation At A Monthly How can I use Erlang to find the right number of FTE for a monthly volume? How can consider..
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Calculate FTE Requirements Could someone please help me with the best practice approaches for forecasting FTE requiremen..
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