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How many FTE required in 24 hours and in 72 hours TAT I am sure 72 hours TAT we require lesser FTE than in 24 hours
Call Centre Helper
It would be much the same
Whether you have a 3 day turnaround time, or a 24 hour turnaround time the FTE calculations would be roughly the same.
I agree - once turna...
I agree - once turnaround time goes over 24 hours no change on FTE calculation. contacts keep arriving and whether you answer all on day 1, or leave then 2 days and answer on day 3 then the same number. There might be a slight saving if you have volatility across the week as it would allow some catchup time for busy days when quieter but this would be minimal.