FTE required

Topic Views - 738

FTE required
How many FTE required in 24 hours and in 72 hours TAT I am sure 72 hours TAT we require lesser FTE than in 24 hours


Call Centre Helper

It would be much the same
Whether you have a 3 day turnaround time, or a 24 hour turnaround time the FTE calculations would be roughly the same.

I agree - once turna...
I agree - once turnaround time goes over 24 hours no change on FTE calculation. contacts keep arriving and whether you answer all on day 1, or leave then 2 days and answer on day 3 then the same number. There might be a slight saving if you have volatility across the week as it would allow some catchup time for busy days when quieter but this would be minimal.

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question