Christening a new home...
As a supervisor at an inbound contact centre, I am often exposed to some very strange and/or annoying calls (not least amongst which is when people call at 3am on a Sunday and announce that they "were not expecting anyone to answer the phone" geez! logic?).
The funniest of these has to be the call received on behalf of a client who is a national plumbing and drainage company:
Upon answering the call at around 11pm, and enquiring as to the nature of the callout, I was informed by an agitated male caller that an urgent callout was required to deal with a radiator that had come off the wall. Ordinarily, this along with the caller's name, address and telephone number would be enough to place the callout with the on call engineer, however the gentleman felt the need to explain further:
"We've just moved into the house you see?" (There's me picturing dropping something heavy against the radiator and pulling it off the wall) "And we were 'Christening' the living room. To be honest, we got carried away with the handcuffs, and the radiator came off the wall."
Now, on hearing this I was ready to enquire about the validity of the call, however in the background I heard a woman's voice screeching "What the **** are you telling him all that for? They only need to know that the radiator has come off the wall, not about our ****ing personal habits!"
I duly advised the caller that I would have an engineer in contact with them to attend site as soon as possible. I called the engineer and passed the job details across, explaining the possibility of a prank call, but a certain genuine agitation.
The engineer did in fact attend site, and put the radiator back onto it's mountings, temporary fix the twisted pipes and arrange to complete the repair work the next day during more sociable hours.
Great was my surprise when the engineer called back with a job update - an occurrence that usually only happens when no contact was possible with the site - and advised that when he arrived (around 25 minutes after the call in to myself), he came upon the young lady still helplessly attached to the radiator pipes by handcuff, with a look on her face speaking volumes about the possibility of future nookie!