GDPR - Consent for Call Recording

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GDPR - Consent for Call Recording
With changes required for GDPR fast approaching - what are the thoughts and answers on how to approach the gaining of consent for recording of the calls when of the six reasons given to justify the call it is only the first "The people involved in the call have given consent to be recorded" that is applicable to our business area. We obviously need to change the IVR message, but to what and is there any thoughts on how to do this without offering an option to enter the queue without recording set on it?

What about your legal entitlement?
You raise an interesting question. GDPR raised the notion that calls 'being recorded for training purposes' is not a lawful reason to record calls. Banks and other regulated industries have to record calls to satisfy the needs of the regulator; so that is easier as it is already mandated.

So, are you doing call recording for 'training or optimisation' purposes or are these lines legally bound to have to be recorded anyway?

No Legal Entitlement
Our calls have no legal basis for being recorded, they are simply recorded for training and monitoring purposes. So we know we have to gain consent to record and keep - but is there a feeling about how this should be approached - IVR option to opt out? Notify the agent when connected? what type of message should go on the IVR (I am struggling to find any organisation / business that has a new IVR message on as yet)

Recording Calls
Businesses wishing to record calls will be required to actively justify legality, by demonstrating the purpose fulfils any of six conditions:

The people involved in the call have given consent to be recorded
Recording is necessary for the fulfilment of a contract
Recording is necessary for fulfilling a legal requirement
Recording is necessary to protect the interests of one or more participants
Recording is in the public interest, or necessary for the exercise of official authority
Recording is in the legitimate interests of the recorder, unless those interests are overridden by the interests of the participants in the call

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