Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
General Motors Implement New Performance Management Technology
NICE have announced that General Motors (GM) is implementing NICE Performance Management (NPM) version 7.0. GM’s..
Read more...
14 Forward-Thinking Ideas From the Domestic & General Contact Centre
We visited the renovated Domestic & General contact centre in Brighton and have compiled a list of best practices, w..
Read more...
8 Quick Ideas From the Domestic & General Contact Centre
Here are a few ideas that we picked up from our visit to the re-opening of Domestic and General’s contact centre in No..
Read more...
General Customer Service Findings: 2020 Survey Results
In 2020, Call Centre Helper readers were invited to take part in our industry-wide annual survey that looked into ‘..
Read more...
Qualtrics Announces General Availability of New AI Tools
Qualtrics has announced the general availability of Qualtrics Automated Summaries for Video Feedback, along with In-Dept..
Read more...
AWS Announces the General Availability of AWS Entity Resolution
Amazon Web Services has announced the general availability of AWS Entity Resolution, an analytics service powered by mac..
Read more...
Legal & General Install Virtual Attendants
Legal & General, a leader in the insurance industry, has selected NICE Robotic Process Automation (RPA) to bring rob..
Read more...
General Contact Centre Findings: 2020 Survey Results
In 2020, Call Centre Helper readers were invited to take part in our industry-wide annual survey that looked into ‘..
Read more...
10 Things You Can Learn From the General Motors (GM) Contact Centre
Here are some great ideas we picked up on our visit to the General Motors (GM) contact centre in Luton. The General Moto..
Read more...
Aspect Announces General Availability of Aspect Via 20
Aspect Software have announced the general availability of Aspect Via 20, the latest release of its enterprise cloud con..
Read more...
Qualtrics Announces General Availability of DXA
Qualtrics has announced the general availability of Digital Experience Analytics (DXA), a new solution that enables orga..
Read more...
Editor's Pick
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
Latest Resources
Guide: Work From Home vs Return To Office
White Paper: How to Operationalise AI Workflows in the Contact Centre
Upcoming Events
Advancing CX With GenAI-Powered Innovation – Webinar
Tue 02 Apr 2024
Introducing EnghouseAI – Practical AI for Smarter CX – Webinar
Thu 04 Apr 2024
Latest Insights
How Did Remote Work Revitalize Collaborative CX?
5 Signs You Need a VoiceBot
Featured Articles
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?