genesys wfm error: the time-off request cannot be completed.

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genesys wfm error: the time-off request cannot be completed.
genesys wfm error: the time-off request cannot be completed. The Time-off balance is less than the number of hours in a time-off day

The number of hours ...
The number of hours on the agents holiday card is less than the number of hours they are trying to book off. So the agents is applying for a 8 hours holiday but only has 5 hours left on their card. GWFM will not allow a user to go in to a minus. You could add the hours the need as a time off bonus, approve the holiday and then remove the bonus. This would then put them in to a minus on next years time off rule

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