Global WFM Vs Local WFM

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Global WFM Vs Local WFM
I have multiple sites globally with average HC of 250 FTEs each and wanted to know if better to have a global workforce team or localized workforce team. what are the Pro's and Con's of both the options


Call Centre Helper

Probably a combination of both
I think that this is the case where you could have a good combination of both

Local/ Onsite is close to the operation so you get to find out about all of the unusual factors, snow, public holidays, marketing campaigns, illness etc. You also get better buy in to the schedules.

Centralised means that you can share best practice and get economies of scale, so that you can invest in WFM technology and methods.

I think that there is a good role for both.

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