Gossiping is part of life that is exaggerated in a call centre environment due to amount of people and normally confined space. I sit open plan so I can hear just about everything so people tend not to gossip too much. We make a point of to have a light hearted moment of everybody, when they say something stupid and all have a bit of a laugh me included and everybody gets a turn, so there is no “holy cows” and everybody sort of fells equal to the rest.
We had a time or 2 when staff had issues with each other, but that was sorted quickly as our view on that is that you don’t have to like everybody but you have to have a working relationship with each other. If it negatively influences the call centre I sit them down and tell them they either sort it out amongst themselves or I will sort it out for them. So far that threat has worked, still waiting for the day it doesn’t, hoping it will never come.
I have stressed it so much but the right culture not only minimizes these things but it also makes it easier to deal with when it happens.