handled rate

Topic Views - 585

handled rate
I am looking at an alternative way to forecast handled rate. We currently forecast to a 80/20 metric and take the historical relationship between this and handled rate to forecast future handled rate. Is there anything more scientific we can use

Within the following...
Within the following article are a couple of techniques that will help you determine whether or not you should move away from the traditional 80/20 standard:


Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question