Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

Here’s a quick overview of what Business Process Outsourcing (BPO) means, alongside the key distinctions between voice..
Read more...
Required FTE Calculation (Non-Voice) Hi, Can someone help me please. I’m tryin to get the required HC/FTE per day ..
Read more...
Non Critical Error Calculation COPC formula for non critical scoring is : 1-sum of non critical errors/#of calls monitor..
Read more...
Ten years ago, our working days of communication were heavily reliant on phone calls or email. Fast forward to the prese..
Read more...
Yael Stanger Sonsino at NICE explains how California may be best known for Hollywood movies and celebrities, yet today i..
Read more...
Non Voice Quality Monitoring Can anyone share their Quality Assurance programme with Non Voice activities? In particular..
Read more...
Sensée has won an Innovation and Transformation Award for ‘Engaged Homeworking’ at the 2021 Forum Awards. The compa..
Read more...