Headset monkey

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Telemarketing Manager


How can a headset monkey replace a GP receptionist who knows her patients?

Read more: http://www.dailymail.co.uk/debate/article-1355823/NHS-Direct-How-headset-monkey-replace-GP-receptionist.html#ixzz1DeDxE9ah

Telemarketing Manager


I picked up this article today, I would like to add that I don’t and never have read the Daily Mail, so can’t comment on it in general.

I was surprised that they would print such a head line, I personally think it’s insulting.

I was also surprised that they have raised doctors surgery receptionists to search a pinnacle. From my experience of dealing with them they are a real pain. The last time I spoke to one she said I would have to wait a week to get a new Asthma inhaler, it was only after 5 minutes of arguing that she finally agreed that Asthma was a life threatening illness and I really did need a new inhaler.

I dont see why this work couldnt be outsourced to a call centre.


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