Headset Volume

Topic Views - 68



Headset Volume
I have a group of agents who are complaining that their headset volumes are too low. Now the fun comes when investigated they reply that the problem is not all the time.

In our environment we do not have any screens between the desks so you can get a lot of cross noise.

64K$ question. Does anybody have a definitive solution as to how to check that a headset / phone is performing correctly. This has now been raised as a performance issue.

WFM & Business Telephony Manager

Healthcare Insurance

Headset volume (Geek Warning)

It might not just be ambient noise.

Have telecoms check that they are not all on the same frame card.

When the switch is fully loaded it may have a lower gain on one card than the others causing (at peak call volumes both IB and OB) a drop in signal level across the whole card.

Do you use Mono or Bi Aural headsets because the next step (after turning the volume up on the turrets and checking the card) is to trial Bi Aural headsets.

The only way to check the headset turret itself I know would be to put a scope inline with a 1Khz test tone running down it then measure the signal level. I think you'll be looking at something like 20Mv on the peak of the Sine wave.

I'm not going to go too far into Audio theory here so if you want to drop me a line off list there are a couple of other options.

If anything works I'll then write up a post here.



System Engineer

FSS BPO Services

Headset Volume

If you are using Avaya G3r then you can increase the volume gain
by changing voice reception or transmissions(db) settings in the
Terminal Parameters.Hope that will work for you.

Deepak Jain

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question