Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

We all know that days off due to sickness and injury can create problems with meeting deadlines and schedules, maintaini..
Read more...
Will Bridges looks at the 10 key factors you need to consider to maintain a happy and healthy workforce. Having happy st..
Read more...
We take a look at the best ways to balance salary and bonus schemes in the contact centre. The split between basic salar..
Read more...
Here are some simple ideas to help your employees make healthier snacking choices. 1. Move any vending machines to qui..
Read more...
Workplace sport plays an important role in keeping people physically and mentally healthy as well as improving productiv..
Read more...
Chris Dealy at injixo investigates call centre attrition and why staff leave or stay. Staff turnover is higher in the co..
Read more...
What Should We Call Our Front Line Staff I was at a great seminar yesterday run by Martin Hill-Wilson. He made an intere..
Read more...
With 300 staff handling upwards of 50,000 calls per week, keeping everyone motivated during the holiday months is vital...
Read more...
On the run-up to any major holiday period, there isn’t a more important time for call centres to recruit temporar..
Read more...
When staff members are motivated, they take higher ownership of customer issues, are more productive, and have better jo..
Read more...
Financial services call centres provide an important touchpoint for customers, including those who can’t make it into ..
Read more...
This case study investigates how Reassured, a leading life insurance broker, switched to remote working as a consequence..
Read more...