Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
3 ways to improve service for high-value customers
We explain three ways that high-value customers can jump the queue. Why provide segmented customer service? “All a..
Read more...
Odigo’s App for MS Teams Benefits Banking Customers
Look after the pennies and the pounds will look after themselves. At a time of concern over the UK cost of living crisis..
Read more...
Vonages Conversational Commerce Application Chosen by Razer
Vonage is enabling Razer, the leading global lifestyle brand for gamers, to engage with customers in Asia Pacific and al..
Read more...
Call Flow Design Best Practice
Hey All, Can anyone recommend any good guides for call flow / IVR design / best practice? Im more of a teccie and in the..
Read more...
Personalized CX: The Power of Conversational Commerce
Dawn Harpster at Talkdesk looks at how conversational AI streamlines customer interactions and explains how conversation..
Read more...
Merkle Launches Global Accelerator for Salesforce Commerce Cloud
Merkle has announced the launch of its new global accelerator for Salesforce Commerce Cloud, which enables brands to ach..
Read more...
What Is Conversational Commerce?
What Is Conversational Commerce? Conversational commerce is any way that artificial intelligence (AI) can generate reven..
Read more...
The E-Commerce Impact on Retailers and Customer Connection
Jake Gardiner at Odigo explains that with the arrival of e-commerce, retailers face a new challenge, staying connected t..
Read more...
What Is Conversational Commerce?
Monica Maria of Freshworks introduces us to conversational commerce and how the concept can be applied to your contact c..
Read more...
RingCentral Releases New Unified Desktop App
RingCentral has announced the launch of the new RingCentral unified desktop app. This new app is a reimagined user exper..
Read more...
8×8 Announces New Generation Phone App for Microsoft Teams
8×8 has announced the next generation of the 8×8 Phone App for Microsoft Teams, which natively puts calls wher..
Read more...
Vonage Strengthens Conversational Commerce Offering With Video Capabilities
Vonage has announced that it has strengthened its Jumper.ai Conversational Commerce application with new video capabilit..
Read more...
Editor's Pick
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
Latest Resources
Report: The Inner Circle Guide to AI-Enabled Agent Assistance
SPARK Matrix: Speech Analytics, Q1 2024 Report
Upcoming Events
Empowering Business with Artificial Intelligence
Thu 18 Apr 2024
Conversational AI & Customer Experience Summit
Thu 18 Apr 2024
Latest Insights
Three Bold Predictions for the Future of Customer Interactions in Contact Centres
Now is the Time to Adapt and Embrace AI
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?