Historical Report for Call Volume by the Hour in CMS

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Historical Report for Call Volume by the Hour in CMS
Trying to better anticipate staffing needs for a new account. Want to be able to pull a current teams stats on how many calls they are doing hour by hour (inbound especially).

Helper

Call Centre Helper

Contact Avaya
I'm not sure that this is the best forum for Avaya support.

I would suggest that you contact Avaya directly (or one of their resellers) for support.

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