Holiday Factors

Topic Views - 157

Holiday Factors
I need to increase my call volumes by 4% for the new year.
How would that look in ewfm?
1.400HF ?

Editor

Call Centre Helper

What is the question?
I'm not sure what the question you are asking.

If you increase by 4% then the factor would be to multiply your current call volumes by 1.04

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question