I understand diallers, I have a vague idea of how a hosted solution would work, but is there anyone out there who can give some specifics on how it's all put together? For example;
1) With a predictive solution, the host will need to view our realtime activities - how does this work?
2) With each call delivery onsite we'll need some kind of screen pop to view the customers details. I've read on some hosted providers sites that all we would need is a browser - how does the right information find the right agent?
3) Over all, how does the dialler pinpoint agents for both the right call and right information - are calls delivered to individuals rather than to a skill?
4) Any other advise anyone can offer, i.e. we have a relatively small telemarketing dept, approx 10 agents. Is there a recommended minimum limit where is doesn't make sense to use a dialler?
Any help would be much appreciated.