How calculate punctuality and attendance report

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How calculate punctuality and attendace report
I want to know how do l calculate attendance and punctuality for my call centre agents on a daily basis. This will allow me to monitor those log in late vs those log in on time.

Helper

Call Centre Helper

Schedule Adherence
This article will show you how to calculate it. It is called Schedule Adherence
https://www.callcentrehelper.com/how-do-i-calculate-schedule-adherence-113912.htm

Helper

Call Centre Helper

There is also a schedule adherence tool that would be of use.

It depends on the te...
It depends on the telephony platform you use.

I've worked with dozens over the years, some were really poor and didn't provide much detail in the reports but some have been great.

I would suggest you don't go with just "login" time, more "available from" its easy for agents to walk in the door 1minute before they start, login then sit on not ready/unavailable for a longer period.



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