How can I evalaute quality on social media?

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How can I evalaute quality on social media?
How can I evalaute quality on social media? Do you thik a score card wil help?
Thank you for your answer

Helper

Call Centre Helper

In the same way as would for Email or Chat
In many ways Quality for Social Media is much the same as it is for Email and Chat

This form should provide a few guidelines about which questions to ask
https://www.callcentrehelper.com/free-call-monitoring-form-3507.htm

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