how do I forecast a service level?

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how do I forecast a service level?
I have put in a forecast with volume, occ, aht, shrink, abandondoned for each day. How do I use my forecasted data to calculate the forecasted service level?


Call Centre Helper

Work back from an Erlang Caclulator
It requires a bit of trial and error but you should be able to get this from the Erlang Calculator (using the advanced options).

The only thing to watch out for is that abandoned is an output and not an input.

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