how do I forecast a service level?

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how do I forecast a service level?
I have put in a forecast with volume, occ, aht, shrink, abandondoned for each day. How do I use my forecasted data to calculate the forecasted service level?

Editor

Call Centre Helper

Work back from an Erlang Caclulator
It requires a bit of trial and error but you should be able to get this from the Erlang Calculator (using the advanced options).

https://www.callcentrehelper.com/tools/erlang-calculator/

The only thing to watch out for is that abandoned is an output and not an input.

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