How do you deal with Christmas leave in a call centre?

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How do you deal with Christmas leave in a call centre?
I've tried a couple of options over the last couple of years, but wondered if anyone had utilised a way of approving leave over the Christmas/New Year period that worked out fairly without massively impacting inbound call cover? Suggestions would be welcomed …

Helper

Call Centre Helper

There may be a few hints in this post

Christmas Leave
Our company use a restricted leave process with allocated leave slots. Staff members will put in their requests and the leave is allocated as fairly as possible. In order to keep it fair, if someone misses out one year, they get a priority the following year. There are always exceptions to this and if this is the case, they apply through an escalation process.

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