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Elizabeth Tobey explains three ways contact centres can improve their Net Promoter Score (NPS)...
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Our panel of experts share their advice on how you can boost your contact centre’s Net Promoter Score (NPS). How to Im..
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We give a definition of Net Promoter Score (NPS) before discussing how the metric is best used in the contact centre. Wh..
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What Is NPS? A Net Promoter Score (NPS) is one of several scoring methods companies use to measure the customer experien..
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The Net Promoter Score (NPS) is being viewed as a “very important” metric by fewer and fewer contact centres..
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The Employee Net Promoter Score (ENPS) is now an essential metric in many contact centres as a measure of advisor engage..
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  At a time when securing the long-term loyalty – and revenue – of your customers is a priority, new research s..
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Swinton Group has transformed its customer service and improved both customer and employee experiences by leveraging NIC..
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Can one customer satisfaction question revolutionise your business and predict its future growth? That is the question t..
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The net promoter score (NPS) is relevant because it has a specific purpose. While it should be paid attention to, it is ..
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Darren Deehan of Injixo takes us through how contact centres can use workforce management (WFM) to upgrade Employee Net ..
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As businesses grow, delivering outstanding customer service is critical to success—because without happy customers, th..
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Darren Deehan writing for injixo explains how call centres can increase their employee Net Promoter Score. Net Promoter ..
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In 2003, Frederick F. Reichheld’s article in the Harvard Business Review called “The One Number You Need to Grow..
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