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In this article we look at how to measure the accuracy of forecasts. One of the most important and challenging jobs in t..
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Writing for injixo Charles Watson explains how to create a call centre forecast accuracy metric that works. How much tim..
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In this video Chris Dealy, WFM Evangelist at injixo, outlines the methods that contact centres can use to calculate fore..
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Brad Cleveland writing for injixo looks at call centre forecasting and explains how to increase your forecast accuracy. ..
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Chris Dealy looks at the 4 key elements you need to consider to ensure forecast accuracy in the contact centre. 1. Are y..
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In this video Chris Dealy, WFM Evangelist at injixo, explains what can be done to improve forecast accuracy. Four Tips t..
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injixo shares advice on how to increase forecast accuracy and suggests some solutions for advanced planners. Some contac..
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Webinar on forecast accuracy. It’s a tough job trying to match the level of staff with the volume of calls.  After al..
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Dealing with the weather, the postman and marketing teams are just some of the hurdles faced by call centre managers mak..
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According to our poll, call arrival patterns are the greatest factor in affecting forecast accuracy. But, this is certai..
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Rahul Garg at Genesys takes a look at measuring AI quality, exploring bias, accuracy and benchmarking for conversational..
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NICE and Business Systems have announced that they have been selected by Integrated Care 24 (IC24) to provide comprehens..
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Sensée has won an Innovation and Transformation Award for ‘Engaged Homeworking’ at the 2021 Forum Awards. The compa..
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