How long is dead air time?

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dead air
how long is allowed to have dead air in a call ?


Call Centre Helper

It varies considerably
Dead air time bvaries considerably depending upon what you are trying to do. If the customer is going off to find a pen, then dead air time could be 2 minutes. If an advisor is looking up information and the system is slow, it could be 15 seconds.

I think that in Speech Analytics they tend to look for dead air time that is over 10 seconds.

Here are some tips to reduce dead air time.

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