How long to stay on hold for a customer

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Hold Time

If an inbound call center agent received a call where the client then asked the call center agent to wait on hold because the client is receiving another call... what time should be considered prudent for the call center agent wait on hold for the client before giving closure scirpt and finishing the call?



Call Centre Helper

Between one and two minutes
I would have thought that between one and two minutes would have been an appropriate time period.

If you have already taken the customer through security you may already have their contact details and could send them an email or a text message to explain what had happened.

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