How many people will call centres employ in 5 years time?

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Call Centre Helper

We reported this week that according to Contact Babel a million people are employed in the UK contact centre industry.

That's a very high number.

With the growth of self-service on the internet anyone want to hazard a guess on how many there will be in 5 years time?

Telemarketing Manager


I guess it will remain relatively static as growth will be tempered by the development of online services.

I think the 1 million mark "agents wise" is a little optimistic.

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