How many plan designs is to many for an agent to handle?

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How many plan designs is to many for an agent to handle?
Example; Front line agent is handling member interactions within their home unit [lets say 50 plan designs] but is then tasked with helping additional units raising interaction total past 100 plan designs. Interaction Type are always Voice interactions but spanning 100s of existing account types

How many different Interaction types is to many for an agent? Is there an industry standard?

Helper

Call Centre Helper

What do you mean by plan designs?
What do you mean by plan designs?

Plan Designs explained
An example of this; Pretend a unit is servicing two employer accounts, one Steel Corporation and the second Aluminum corporation. One employer account may offer two plan designs an HMO and PPO option while the other just one.

This example can be replayed throughout every employer account and unit servicing these interactions. So eventually if you get to a unit servicing fifty or more employer accounts with any number of Plan Designs offered between them. How many could be considered to many for the service team to effectively be familiar with them all?

Helper

Call Centre Helper

The Cinderella Effect
Generally there is a Cinderella effect here. Too few and you don't get economies of scale, too many and it gets difficult to remember the details,

It all depends upon how good the training is, and how much the advisor needs to remember.

Generally the number is between 3 and 6.

The Cinderella Effect Resource?
Thank you this is very helpful! Is there more info somewhere on this, I tried searching but didn't see anything? However knowing this alone is still a great piece to take away

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