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How Many Seconds is 6 Rings? We have a client who is asking for an SLA of calls answered within 6 rings – how many..
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Carolyn Blunt highlights a technique that saves advisor (and customer) time on many calls. “So I’ll need the long nu..
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Here are just a few factors to consider when trying to calculate on average, how many calls your outbound call centre ag..
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Carolyn Blunt explains how advisors can take better control of customer calls – and reduce Average Handling Time (AHT)..
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Research has shown that, despite the industry standard of 80% of calls being answered within 20 seconds, a significant n..
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I would like to know the international standards regards the number of agents one Team Leader can effectively supervise...
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We look at what you can do to shave 20 seconds off your Average Handling Time. It seems a tall order to shave 20 seconds..
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