How many seconds is 6 rings?

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how many seconds is 6 rings?
We have a client who is asking for an SLA of calls answered within 6 rings - how many seconds is 6 rings on average?

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Call Centre Helper

In the UK the ring c...
In the UK the ring cycle is 3 seconds 0.4 second on, 0.2 second off, 0.4 second on, 2 seconds off. So 6 rings would be 18 seconds (i.e. before the 7th ring). But if you have to answer before the 6th ring, then it would be 5 x 3 seconds = 15 seconds.

In the USA the ring cycle is 6 seconds - 2 seconds on and 4 seconds off.

You also have to define what percentage of calls you want answered in 6 rings as statistically it is almost impossible to answer 100% of calls in 6 rings.

An Erlang calculator should help you with the number of staff needed to reach this service level.
https://www.callcentrehelper.com/tools/erlang-calculator/

Nice one Jonty....
Nice one Jonty.

I've always run the rule of thumb at about 3-4 seconds.
Nice to know my inductive reasoning AKA: Wild guess.... was more or less correct.

DaveA

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