How to calculate agents required?
A formula to calculate number of agents without using macros, using service level factor
How to calculate agents required?
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Erlang
Hi Mohamed,
the reason that macros tend to be used is that some of the math gets a little complex and is hard to do cleanly without macros.
Your best bet would be to use an online calculator, such as the one on this page, rather than try and attempt without Macros.
Producing a formula (I presume you mean for excel?) to calculate agents required without macros is more effort than its worth in most cases, hence, as far as im aware at least, it hasn't been done?
https://www.callcentrehelper.com/erlang-c-formula-example-121281.htm
Is a good descriptor if you wanted to try in excel.
thanks,
J
the reason that macros tend to be used is that some of the math gets a little complex and is hard to do cleanly without macros.
Your best bet would be to use an online calculator, such as the one on this page, rather than try and attempt without Macros.
Producing a formula (I presume you mean for excel?) to calculate agents required without macros is more effort than its worth in most cases, hence, as far as im aware at least, it hasn't been done?
https://www.callcentrehelper.com/erlang-c-formula-example-121281.htm
Is a good descriptor if you wanted to try in excel.
thanks,
J
Editor
Call Centre Helper
A step by step guide
Here is a step by step guide
https://www.callcentrehelper.com/how-to-work-out-how-many-staff-you-need-in-a-contact-centre-96591.htm
This is the formula that you need
https://www.callcentrehelper.com/erlang-c-formula-example-121281.htm
https://www.callcentrehelper.com/how-to-work-out-how-many-staff-you-need-in-a-contact-centre-96591.htm
This is the formula that you need
https://www.callcentrehelper.com/erlang-c-formula-example-121281.htm
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