How to Calculate Backlog of Incident Requests

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How to Calculate Backlog of Incident Requests
Hi,

I need the formula to show how I calculate Backlog of incident requests.

Can anyone assist?

Thanks

Editor

Call Centre Helper

What do you want the formula to show?
What is it that you want the formula to show?

Are you looking for the equivalent of service level? So 80% of incident requests closed in 4 hours?

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