How to calculate FTE to handle chat volume

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How to calculate FTE to handle chat volume
Chat Volume = 55000
AHT = 720
Concurrency = 1.5

Need to figure out how much staffing do I need to handle the monthly volume. Help?

Helper

Call Centre Helper

Multi Channel Simulator
This tool may work for you but it does not handle concurrency.

https://www.callcentrehelper.com/multi-channel-contact-centre-calculator-96321.htm

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