How to calculate HC

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How to calculate HC
Hi guys please help me with calculation with an aht 275 seconds, service levels 85% n 2000 calls per day then what would be my HC required

Answer
I think a head count of 20 would be sufficient to start with and give you some flexibility. If you want to get in contact i could help look in to this further.

Editor

Call Centre Helper

Use an Erlang calculator

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