How to calculate HC using Erlang calculator when 1 agent handle 2~3 chats at the same time.

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How to calculate HC using Erlang calculator when 1 agent handle 2~3 chats at the same time.
Hello,
I want to calculate head counts for webchat agents
There are two calculator (Erlang and Multichannel)
But How to calculate HC using Erlang calculator when 1 agent handle 2~3 chats at the same time.
Is there any way to calculate?
Thank you :)

Editor

Call Centre Helper

Use a fudge factor
There is no easy way to do this except for using a fudge factor.

What most people do is to work out the number of staff if there is no concurrency.

Then divide by 1.5 if there are 2 chats.
or divide by 3 if there are 3 chats.

It's not mega accurate, but it does put you in the right ball park.

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