How to Calculate hourly manpower in call center. Where AHT is 200 seconds.

Topic Views - 145

How to Calculate hourly manpower in call center.
How to Calculate hourly manpower in call center. Where AHT is 200 seconds and average call volume is around 2000 per hour

Editor

Call Centre Helper

Use an Erlang calcualtor
The easiest way to do this is by using an Erlang calculator

https://www.callcentrehelper.com/tools/erlang-calculator/

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question