How to calculate occupancy on back office

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How to calculate occupancy on back office
Hello,

Is there a way to measure occupancy in a back office?

My team interacts with customers, and after the call finishes they have to take a log and input some data.

The answer is wrap up time... I know... the thing is that cause of the under staffing, I can't put the agents in nr state and they have to do their work while on idle.

Is there any other way so I can calculate occupancy?

Thanks in advanced.

I think in this case...
I think in this case you either need some type of codes in system, or literally do a physical time and motion study (sitting beside some of them) to manually get some averages. Without having a state staff can go into, it is difficult to track actuals.

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